Frequently Asked Questions

Choose your pieces, add them to your cart and check out. You can order as a guest or create an account. You will receive an email confirming your order, and a second one with tracking once it leaves us.

The payment options are shown at checkout before you pay. Payments are handled securely by our payment provider, and we never see or store your full card details.

Yes, at no cost, at any time before we send your despatch confirmation. Email us and we will refund you in full. Once your order has left us, our returns policy applies.

Not at the moment.

Anywhere in Malaysia, West and East alike. We deliver outside Malaysia too, by arrangement. Email customercare@casaaseana.com with the pieces you would like and your delivery address. We reply with the delivery charge in writing, then send one secure payment link for the pieces and the delivery, and pack your order when payment reaches us.

The delivery charge is shown in full at checkout, before you confirm your order.

Orders are packed and despatched within 2 working days, Monday to Friday. A gift order with a handwritten note may take a day longer. We would rather take the extra day than rush a gift.

Each piece travels in its own gift box. The boxes are wrapped and packed inside a cushioned outer carton marked fragile, so nothing shifts on the journey.

Your tracking number comes by email once your order leaves us. If it has not arrived within 3 working days, please check your spam folder, then write to us.

We are sorry. Tell us within 7 days of receiving your order. Photograph the piece and the outer carton and packing before anything is thrown away, and email the photographs with your order number. We replace the piece at no cost to you, delivery included. Please do not post broken porcelain back to us: once we have your photographs, dispose of it safely.

If a piece has a manufacturing fault, or is not as we described it, tell us within 7 days of receiving your order and we will replace or refund it. Gold that lifts or flakes soon after delivery counts as a fault. Gold that softens gradually with years of washing and use is normal wear.

Yes, within 7 days of receiving your order, as long as the piece is unused, unwashed and undamaged, and comes back in its original box, also undamaged. Please write to us before sending anything back. Return postage is yours to cover, and the original delivery charge is not refunded. We do not offer exchanges: if you would prefer a different piece, return the first and place a new order for the one you want.

To the payment method you used for the order, once the piece is back with us and checked.

No. Every piece is hand wash only. The gold detailing is fired onto the finished glaze, and a dishwasher will dull and lift it.

No. The gold detailing is metal and will spark in a microwave. Our pieces are not made for the oven, grill or freezer.

Wash by hand in warm water with a mild washing-up liquid and a soft cloth, never anything abrasive. Do not leave pieces to soak, and place a napkin between plates when you stack them.

Fine porcelain, finished with gold detailing fired onto the glaze. Every piece is designed by Casa Aseana.

The Royal Songket Collection carries three songket motifs. Pucuk Rebung, the bamboo shoot, is a symbol of life. Bunga Tampuk Manggis, the mangosteen calyx: for Casa Aseana, it stands for the beauty found in everyday things. Tabur Bintang, the scattered stars: for Casa Aseana, it stands for an open night sky, light shared generously. Alongside them blooms the bunga raya, chosen as Malaysia’s national flower in 1960.

Very close. Screen colours vary, and small variations in the gold detailing mean no two pieces are quite identical.

On each product page, under The piece.

Coconut soy wax with a wooden wick, hand-poured in small batches, in a lidded fine porcelain jar. It holds 160 g of wax and burns for approximately 30 to 40 hours.

Seri Bunga Raya: Inspired by the bunga raya, our national flower. Soft florals on a warm hint of vanilla.

Morning Bamboo: The first hour of the day: freshly cut bamboo, clean and green, with the cool, polished calm of a luxury hotel lobby.

Yes. When the candle has burned down, keep the jar and send it back to us. We clean it, pour a fresh candle in the scent of your choice, and post it back to you ready to light. A refill is RM60 plus delivery, within Malaysia. Email customercare@casaaseana.com to arrange one.

Yes. Every piece arrives in a Casa Aseana gift box with a bamboo handle, ready to give. There is nothing to wrap.

Yes. Add your message at checkout and we will write it on a Casa Aseana card and place it inside the box.

Yes. Enter their address at checkout and tick “This is a gift”. We leave every price out of the parcel, so all they receive is the gift and your words.

Yes. For clients, teams, events and diplomatic gifting, we quote by volume and talk you through lead times. See Corporate Gifting.

No. You can check out as a guest. An account lets you see your past orders, keep a wishlist and check out faster.

Tap the heart on any piece to save it to your wishlist.

Email customercare@casaaseana.com, or message us on WhatsApp using the button on any page. We answer between 11am and 6pm, Malaysian time, Monday to Friday.